Get webhook notifications whenever Carestream Dental Status Page creates an incident, updates an incident, resolves an incident or changes a component status.
Investigating - Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconciliation issues, we've temporarily removed the payment link from electronic statements. Patients can still view their statements online but will need to contact the practice directly to make a payment. We're working with our partner to restore full functionality as quickly as possible and will post updates here as we have them. Thank you for your patience.
May 20, 2026 - 11:43 EDT
eServices
Degraded Performance
90 days ago
99.89
% uptime
Today
Insurance Claims
Operational
90 days ago
100.0
% uptime
Today
Insurance Verifications
Operational
90 days ago
100.0
% uptime
Today
Electronic Remittance Advice
Operational
90 days ago
100.0
% uptime
Today
Automated Statements
Degraded Performance
90 days ago
100.0
% uptime
Today
Electronic Prescriptions
Operational
90 days ago
98.97
% uptime
Today
Payments Processing
Operational
90 days ago
100.0
% uptime
Today
eForms
Operational
90 days ago
100.0
% uptime
Today
eReminders
Operational
90 days ago
100.0
% uptime
Today
eConnections
Operational
90 days ago
100.0
% uptime
Today
Rx Manager
Operational
90 days ago
100.0
% uptime
Today
Sensei Platform
Operational
90 days ago
99.97
% uptime
Today
Sensei Cloud - US
Operational
90 days ago
99.96
% uptime
Today
Sensei Cloud - UK
Operational
90 days ago
99.97
% uptime
Today
Sensei Gateway API
Operational
90 days ago
100.0
% uptime
Today
Patient Manager
Operational
90 days ago
100.0
% uptime
Today
Patient Forms
Operational
90 days ago
100.0
% uptime
Today
Patient Bridge
Operational
90 days ago
99.89
% uptime
Today
Hosted Practice Management and Imaging
Operational
90 days ago
99.99
% uptime
Today
WinOMS Hosted
Operational
90 days ago
100.0
% uptime
Today
OrthoTrac Hosted
Operational
90 days ago
100.0
% uptime
Today
SoftDent Hosted
Operational
90 days ago
100.0
% uptime
Today
PracticeWorks Hosted
Operational
90 days ago
99.97
% uptime
Today
R4+ Hosted
Operational
90 days ago
100.0
% uptime
Today
OMS Imaging Hosted
Operational
90 days ago
100.0
% uptime
Today
Dental Imaging Hosted
Operational
90 days ago
100.0
% uptime
Today
Orthodontic Imaging Hosted
Operational
90 days ago
100.0
% uptime
Today
Imaging Applications
Operational
90 days ago
100.0
% uptime
Today
Imaging and Case Collaboration (ICC)
Operational
90 days ago
100.0
% uptime
Today
CS Connect and Quick Connect
Operational
90 days ago
100.0
% uptime
Today
CS Upstream
Operational
90 days ago
100.0
% uptime
Today
AI Insights
Operational
90 days ago
100.0
% uptime
Today
Swissmeda Cloud Imaging
Operational
90 days ago
100.0
% uptime
Today
Click & Share
Operational
90 days ago
100.0
% uptime
Today
Licensing and General Services
Operational
90 days ago
100.0
% uptime
Today
CS Activation
Operational
90 days ago
100.0
% uptime
Today
PWSVR Licensing
Operational
90 days ago
100.0
% uptime
Today
Dealer Page
Operational
90 days ago
100.0
% uptime
Today
Software Update Management System - SUMS
Operational
90 days ago
100.0
% uptime
Today
Support Call Platform
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Jul 23, 12:46 EDT
Update -
Customers are currently unable to log in to our web applications due to an ongoing incident affecting Microsoft Azure authentication services and other Microsoft products globally. Impact may be intermittent, so some users may remain logged in and able to work while others cannot access the applications. More details here. We are monitoring closely and will restore service as soon as the Microsoft incident is resolved.
Jul 23, 11:53 EDT
Investigating -
Carestream Dental is investigating reports of an issue with our Sensei Cloud - UK service. Users may be unable to login or experiencing degraded performance.
Jul 23, 11:16 EDT
Resolved -
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Jul 23, 12:46 EDT
Update -
Customers are currently unable to log in to our web applications due to an ongoing incident affecting Microsoft Azure authentication services and other Microsoft products globally. Impact may be intermittent, so some users may remain logged in and able to work while others cannot access the applications. More details here. We are monitoring closely and will restore service as soon as the Microsoft incident is resolved.
Jul 23, 11:53 EDT
Investigating -
Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to login or experiencing degraded performance.
Jul 23, 11:07 EDT