Get webhook notifications whenever Carestream Dental Status Page creates an incident, updates an incident, resolves an incident or changes a component status.
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 2026 - 06:56 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 14, 2026 - 11:34 EDT
Investigating - Carestream Dental is investigating reports of an issue with our WinOMS Hosted service. Users of this service may be experiencing degraded performance launching the WinOMS application.
Apr 14, 2026 - 10:29 EDT
Identified - Carestream Dental identified an issue that may prevent some customers from authorizing controlled substance prescriptions placed on hold by staff. You may see a “script error” message. Hosted customers: No action is required. Our team is proactively addressing this issue for you as soon as able. On‑premise customers: Please contact our Service Team for assistance as we will need to update your ePrescriptions. We appreciate your patience as we work to help each customer. In the meantime, providers can continue prescribing controlled substances by entering and authorizing prescriptions directly.
Apr 09, 2026 - 12:05 EDT
eServices
Partial Outage
90 days ago
99.63
% uptime
Today
Insurance Claims
Operational
90 days ago
100.0
% uptime
Today
Insurance Verifications
Operational
90 days ago
100.0
% uptime
Today
Electronic Remittance Advice
Operational
90 days ago
100.0
% uptime
Today
Automated Statements
Operational
90 days ago
100.0
% uptime
Today
Electronic Prescriptions
Partial Outage
90 days ago
96.34
% uptime
Today
Payments Processing
Operational
90 days ago
100.0
% uptime
Today
eForms
Operational
90 days ago
100.0
% uptime
Today
eReminders
Operational
90 days ago
100.0
% uptime
Today
eConnections
Operational
90 days ago
100.0
% uptime
Today
Rx Manager
Operational
90 days ago
100.0
% uptime
Today
Sensei Platform
Operational
90 days ago
99.98
% uptime
Today
Sensei Cloud - US
Operational
90 days ago
100.0
% uptime
Today
Sensei Cloud - UK
Operational
90 days ago
99.94
% uptime
Today
Sensei Gateway API
Operational
90 days ago
100.0
% uptime
Today
Patient Manager
Operational
90 days ago
100.0
% uptime
Today
Patient Forms
Operational
90 days ago
100.0
% uptime
Today
Patient Bridge
Operational
90 days ago
99.95
% uptime
Today
Hosted Practice Management and Imaging
Degraded Performance
90 days ago
99.99
% uptime
Today
WinOMS Hosted
Degraded Performance
90 days ago
99.96
% uptime
Today
OrthoTrac Hosted
Operational
90 days ago
100.0
% uptime
Today
SoftDent Hosted
Operational
90 days ago
100.0
% uptime
Today
PracticeWorks Hosted
Operational
90 days ago
100.0
% uptime
Today
R4+ Hosted
Operational
90 days ago
100.0
% uptime
Today
OMS Imaging Hosted
Operational
90 days ago
100.0
% uptime
Today
Dental Imaging Hosted
Operational
90 days ago
100.0
% uptime
Today
Orthodontic Imaging Hosted
Operational
90 days ago
100.0
% uptime
Today
Imaging Applications
Operational
90 days ago
99.82
% uptime
Today
Imaging and Case Collaboration (ICC)
Operational
90 days ago
100.0
% uptime
Today
CS Connect and Quick Connect
Operational
90 days ago
100.0
% uptime
Today
CS Upstream
Operational
90 days ago
98.92
% uptime
Today
AI Insights
Operational
90 days ago
100.0
% uptime
Today
Swissmeda Cloud Imaging
Operational
90 days ago
100.0
% uptime
Today
Click & Share
Operational
90 days ago
100.0
% uptime
Today
Licensing and General Services
Operational
90 days ago
100.0
% uptime
Today
CS Activation
Operational
90 days ago
100.0
% uptime
Today
PWSVR Licensing
Operational
90 days ago
100.0
% uptime
Today
Dealer Page
Operational
90 days ago
100.0
% uptime
Today
Software Update Management System - SUMS
Operational
90 days ago
100.0
% uptime
Today
Support Call Platform
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
We will be undergoing some Maintenance during this time. You will still be able to use Sensei cloud, but may notice a small slowness in performance during this time Posted on
Apr 15, 2026 - 04:59 EDT
Completed -
The scheduled maintenance has been completed.
Apr 15, 11:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 10:00 EDT
Scheduled -
We will be performing Software updates for AI Insights, Dealer Page, Denture & CS 3D Imaging Premium on Wednesday, April 15, 2026, from 4:00 PM to 5:00 PM (Paris time). Services will be unavailable during this maintenance window.
Apr 14, 08:47 EDT
Resolved -
We believe this issue has been resolved and services have returned to normal operation.
Apr 14, 10:25 EDT
Update -
We believe this issue has been resolved and services have returned to normal operation. We will continue to monitor the situation to ensure stability.
Apr 14, 08:38 EDT
Monitoring -
We believe this issue has been resolved and services have returned to normal operation. We will continue to monitor the situation to ensure stability.
Apr 14, 08:37 EDT
Investigating -
Carestream Dental is investigating reports of an issue with our Sensei Cloud - UK service. Users may experience degraded performance.
Apr 14, 06:23 EDT
Resolved -
This incident has been resolved.
Apr 13, 17:20 EDT
Investigating -
Carestream Dental is investigating reports of an issue with our WinOMS Hosted service. Users of this service may be experiencing an outage or degraded performance.
Apr 13, 11:34 EDT
Apr 12, 2026
No incidents reported.
Apr 11, 2026
No incidents reported.
Apr 10, 2026
No incidents reported.
Apr 9, 2026
Unresolved incident: Issue with Electronic Prescriptions.
Resolved -
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Apr 7, 12:54 EDT
Identified -
Id.me is currently experiencing an issue where Id.me push notifications are not working. This is impacting workflows for prescribing controlled substances.
While this issue is being addressed, users can continue to sign a Controlled Substance prescription by selecting OTP (One‑Time Passcode) from the Select Device dropdown list. To configure this option, please follow these instructions.please follow these instructions.
We apologize for any inconvenience this may cause and appreciate your patience while ID.me works to restore push notification functionality. We will provide an update once the issue is resolved.
Apr 3, 13:39 EDT
Investigating -
Carestream Dental is investigating reports of an issue with Electronic Presciptions service. Users may be unable to issue prescriptions or be experiencing degraded performance.
Apr 3, 08:36 EDT