Carestream Dental Status Page
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 2024 - 05:10 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 19, 2024 - 05:10 EST
Update - We are continuing to investigate this issue.
Nov 19, 2024 - 02:08 EST
Investigating - CS Upstream is down and we are investigating the issue.
Nov 18, 2024 - 11:56 EST
eServices Operational
90 days ago
99.98 % uptime
Today
Insurance Claims Operational
90 days ago
100.0 % uptime
Today
Insurance Verifications Operational
90 days ago
100.0 % uptime
Today
Electronic Remittance Advice Operational
90 days ago
100.0 % uptime
Today
Automated Statements Operational
90 days ago
100.0 % uptime
Today
Electronic Prescriptions Operational
90 days ago
99.95 % uptime
Today
Payments Processing Operational
90 days ago
99.89 % uptime
Today
eForms Operational
90 days ago
100.0 % uptime
Today
eReminders Operational
90 days ago
100.0 % uptime
Today
eConnections Operational
90 days ago
100.0 % uptime
Today
Rx Manager ? Operational
90 days ago
100.0 % uptime
Today
Sensei Platform Operational
90 days ago
99.92 % uptime
Today
Sensei Cloud - US Operational
90 days ago
99.65 % uptime
Today
Sensei Cloud - UK Operational
90 days ago
99.96 % uptime
Today
Sensei Gateway API Operational
90 days ago
100.0 % uptime
Today
Patient Manager Operational
90 days ago
100.0 % uptime
Today
Patient Forms Operational
90 days ago
99.98 % uptime
Today
Hosted Practice Management and Imaging ? Operational
90 days ago
99.95 % uptime
Today
WinOMS Hosted Operational
90 days ago
99.88 % uptime
Today
OrthoTrac Hosted Operational
90 days ago
99.93 % uptime
Today
SoftDent Hosted Operational
90 days ago
99.92 % uptime
Today
PracticeWorks Hosted Operational
90 days ago
99.93 % uptime
Today
R4+ Hosted Operational
90 days ago
100.0 % uptime
Today
OMS Imaging Hosted Operational
90 days ago
99.97 % uptime
Today
Dental Imaging Hosted Operational
90 days ago
99.97 % uptime
Today
Orthodontic Imaging Hosted Operational
90 days ago
99.97 % uptime
Today
Imaging Applications Operational
90 days ago
100.0 % uptime
Today
Imaging and Case Collaboration (ICC) Operational
90 days ago
100.0 % uptime
Today
CS Connect and Quick Connect ? Operational
90 days ago
100.0 % uptime
Today
CS Upstream Operational
90 days ago
100.0 % uptime
Today
AI Insights ? Operational
90 days ago
100.0 % uptime
Today
Swissmeda Cloud Imaging ? Operational
90 days ago
100.0 % uptime
Today
Click & Share ? Operational
90 days ago
100.0 % uptime
Today
Licensing and General Services Operational
90 days ago
100.0 % uptime
Today
CS Activation Operational
90 days ago
100.0 % uptime
Today
PWSVR Licensing ? Operational
90 days ago
100.0 % uptime
Today
Dealer Page ? Operational
90 days ago
100.0 % uptime
Today
Software Update Management System - SUMS ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 20, 2024
Resolved - After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Nov 20, 09:42 EST
Investigating - Carestream Dental is investigating reports of an issue with our Payments Processing service. Users of this service may be unable to process new payments or be experiencing degraded performance.
Nov 20, 08:25 EST
Nov 19, 2024
Resolved - After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Nov 19, 08:16 EST
Identified - Carestream Dental has identified an issue affecting Electronic Prescriptions integration with Sensei Cloud. Sensei Cloud users can still prescribe directly through Clinician as a workaround until the integration is restored. Carestream Dental is actively working to resolve the issue.
Nov 18, 10:26 EST
Nov 18, 2024
Resolved - After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Nov 18, 15:04 EST
Investigating - Carestream Dental is investigating reports of an issue with Electronic Prescriptions service. Users may be unable to issue prescriptions for controlled substances due to degraded platform of a user verification service named ID me .
Nov 18, 11:31 EST
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
Resolved - After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Nov 14, 16:06 EST
Investigating - Carestream Dental is investigating reports of an issue with our WinOMS v9 Hosted service. Users of this service may be experiencing an outage or degraded performance.
Nov 14, 14:43 EST
Resolved - After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Nov 14, 14:42 EST
Investigating - Carestream Dental is investigating reports of an issue with our OrthoTrac service. Users of this service may be experiencing an outage or degraded performance.
Nov 14, 13:18 EST
Nov 13, 2024

No incidents reported.

Nov 12, 2024
Completed - The scheduled maintenance has been completed.
Nov 12, 13:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 13:00 EST
Scheduled - The UK NHS claims system will be undergoing maintenance and impact our R4+ and Sensei Cloud UK customers ability to receive claims responses during this time. Please see https://www.nhsbsa.nhs.uk/compass for more details.
Nov 6, 08:35 EST
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Nov 6, 2024
Completed - The scheduled maintenance has been completed.
Nov 6, 15:25 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 14:30 EST
Scheduled - We will be undertaking emergency Sensei Cloud UK maintenance at this time. Your Sensei Cloud UK system may be unavailable or Patient Search may not function during this time.
Nov 6, 11:04 EST