Issue with Patient Payment Link in Automated Statements
Investigating - Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconciliation issues, we've temporarily removed the payment link from electronic statements.
Patients can still view their statements online but will need to contact the practice directly to make a payment. We're working with our partner to restore full functionality as quickly as possible and will post updates here as we have them.
Thank you for your patience.
May 20, 2026 - 11:43 EDT
Uptime over the past 90 days. View historical uptime.
eServices Degraded Performance
90 days ago
99.98 % uptime
Today
Insurance Claims Operational
90 days ago
100.0 % uptime
Today
Insurance Verifications Operational
90 days ago
100.0 % uptime
Today
Electronic Remittance Advice Operational
90 days ago
100.0 % uptime
Today
Automated Statements Degraded Performance
90 days ago
100.0 % uptime
Today
Electronic Prescriptions Operational
90 days ago
99.85 % uptime
Today
Payments Processing Operational
90 days ago
100.0 % uptime
Today
eForms Operational
90 days ago
100.0 % uptime
Today
eReminders Operational
90 days ago
100.0 % uptime
Today
eConnections Operational
90 days ago
100.0 % uptime
Today
Rx Manager Operational
90 days ago
100.0 % uptime
Today
Sensei Platform Operational
90 days ago
99.97 % uptime
Today
Sensei Cloud - US Operational
90 days ago
99.96 % uptime
Today
Sensei Cloud - UK Operational
90 days ago
99.97 % uptime
Today
Sensei Gateway API Operational
90 days ago
100.0 % uptime
Today
Patient Manager Operational
90 days ago
100.0 % uptime
Today
Patient Forms Operational
90 days ago
100.0 % uptime
Today
Patient Bridge Operational
90 days ago
99.89 % uptime
Today
Hosted Practice Management and Imaging Operational
90 days ago
99.99 % uptime
Today
WinOMS Hosted Operational
90 days ago
100.0 % uptime
Today
OrthoTrac Hosted Operational
90 days ago
100.0 % uptime
Today
SoftDent Hosted Operational
90 days ago
100.0 % uptime
Today
PracticeWorks Hosted Operational
90 days ago
99.97 % uptime
Today
R4+ Hosted Operational
90 days ago
100.0 % uptime
Today
OMS Imaging Hosted Operational
90 days ago
100.0 % uptime
Today
Dental Imaging Hosted Operational
90 days ago
100.0 % uptime
Today
Orthodontic Imaging Hosted Operational
90 days ago
100.0 % uptime
Today
Imaging Applications Operational
90 days ago
99.99 % uptime
Today
Imaging and Case Collaboration (ICC) Operational
90 days ago
100.0 % uptime
Today
CS Connect and Quick Connect Operational
90 days ago
99.97 % uptime
Today
CS Upstream Operational
90 days ago
100.0 % uptime
Today
AI Insights Operational
90 days ago
100.0 % uptime
Today
Swissmeda Cloud Imaging Operational
90 days ago
100.0 % uptime
Today
Click & Share Operational
90 days ago
100.0 % uptime
Today
Licensing and General Services Operational
90 days ago
100.0 % uptime
Today
CS Activation Operational
90 days ago
100.0 % uptime
Today
PWSVR Licensing Operational
90 days ago
100.0 % uptime
Today
Dealer Page Operational
90 days ago
100.0 % uptime
Today
Software Update Management System - SUMS Operational
90 days ago
100.0 % uptime
Today
Support Call Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 1, 2026

No incidents reported today.

Jul 31, 2026

Issue with CS Connect and Quick Connect
Resolved - After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Jul 31, 08:38 EDT
Investigating - Carestream Dental is investigating reports of performance issues with our CS Connect and Quick Connect service. Users of these services may find the application slow to load at this time.
Jul 30, 09:12 EDT

Jul 30, 2026

Jul 29, 2026

Issue with CS Connect
Resolved - After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Jul 29, 10:31 EDT
Update - We have confirmed a major outage affecting all customers. Our teams are investigating the issue and working to restore service as quickly as possible.
Jul 29, 10:03 EDT
Investigating - CS Connect has been experiencing slowness recently and is currently inaccessible. We're working to restore it as quickly as possible and will post updates here as we have them.
Jul 29, 08:23 EDT

Jul 28, 2026

UK Sensei Slowness/Login Issue
Resolved - We believe the issue has now been resolved, and service performance has returned to expected levels. Following a period of monitoring, no further slowness has been observed, and the environment remains stable.

As a result, we are closing this case and marking it as Resolved.

We sincerely apologize for the disruption caused and thank you for your patience and understanding while we worked to restore service. Should you experience any further issues, please do not hesitate to contact us and we will be happy to assist.
Jul 28, 07:59 EDT
Monitoring - We believe the issue has now been resolved, and service performance has returned to expected levels. Our teams will continue to closely monitor the environment to ensure ongoing stability.

If you continue to experience any issues, please refresh your browser or application and try again.

We sincerely apologize for the disruption caused and thank you for your patience and understanding while we worked to restore service.
Jul 28, 06:17 EDT
Investigating - We are aware that the issue has reoccurred, and some users may again experience slowness and intermittent login difficulties.

Our technical teams are actively investigating the cause and working to restore full service stability as quickly as possible. We understand the impact this may have and are treating this with high priority.

We apologize for the continued disruption and appreciate your patience while we work to resolve the issue. Further updates will be provided as soon as more information becomes available.
Jul 28, 05:57 EDT
Update - We now believe the issue has been resolved, and services are operating normally. If you continue to experience any issues, please refresh your browser or application and try again.

Our teams will continue to closely monitor the environment to ensure stability and performance remain at expected levels.

We apologize for any inconvenience caused and thank you for your patience and understanding while we worked to resolve the issue.
Jul 28, 05:51 EDT
Monitoring - The service remains stable following corrective actions. Users are advised to refresh their browser or application and attempt to log in again if they continue to experience issues.

We are actively monitoring the environment to ensure performance remains normal and will provide further updates if required.
Jul 28, 05:35 EDT
Investigating - We are currently investigating reports of users experiencing application slowness and intermittent login issues. Affected users may encounter delays when accessing services, increased page load times, or difficulties signing in.

Our technical teams are actively working to identify the root cause and restore normal service as quickly as possible. We will continue to provide updates as more information becomes available.

We apologize for any inconvenience and appreciate your patience while we work to resolve this issue.
Jul 28, 05:22 EDT

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

Issue with Sensei Cloud - UK
Resolved - After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Jul 23, 12:46 EDT
Update - Customers are currently unable to log in to our web applications due to an ongoing incident affecting Microsoft Azure authentication services and other Microsoft products globally. Impact may be intermittent, so some users may remain logged in and able to work while others cannot access the applications. More details here. We are monitoring closely and will restore service as soon as the Microsoft incident is resolved.
Jul 23, 11:53 EDT
Investigating - Carestream Dental is investigating reports of an issue with our Sensei Cloud - UK service. Users may be unable to login or experiencing degraded performance.
Jul 23, 11:16 EDT
Sensei Cloud - US
Resolved - After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Jul 23, 12:46 EDT
Update - Customers are currently unable to log in to our web applications due to an ongoing incident affecting Microsoft Azure authentication services and other Microsoft products globally. Impact may be intermittent, so some users may remain logged in and able to work while others cannot access the applications. More details here. We are monitoring closely and will restore service as soon as the Microsoft incident is resolved.
Jul 23, 11:53 EDT
Investigating - Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to login or experiencing degraded performance.
Jul 23, 11:07 EDT

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

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