Investigating - Carestream Dental is investigating reports of an issue with Electronic Presciptions service. Users may be unable to issue prescriptions or be experiencing degraded performance.
Oct 02, 2026 - 12:05 EDT
Oct 02, 2026 - 12:05 EDT
Investigating - Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconciliation issues, we've temporarily removed the payment link from electronic statements.
Patients can still view their statements online but will need to contact the practice directly to make a payment. We're working with our partner to restore full functionality as quickly as possible and will post updates here as we have them.
Thank you for your patience.
May 20, 2026 - 11:43 EDT
Patients can still view their statements online but will need to contact the practice directly to make a payment. We're working with our partner to restore full functionality as quickly as possible and will post updates here as we have them.
Thank you for your patience.
May 20, 2026 - 11:43 EDT
eServices
Degraded Performance
Insurance Claims
Operational
Insurance Verifications
Operational
Electronic Remittance Advice
Operational
Automated Statements
Operational
Electronic Prescriptions
Degraded Performance
Payment Manager - US
Operational
Payment Manager - UK
Operational
eForms
Operational
eReminders
Operational
eConnections
Operational
Rx Manager
Operational
Sensei Platform
Operational
Sensei Cloud - US
Operational
Sensei Cloud - UK
Operational
Sensei Gateway Service
Operational
Patient Manager
Operational
Patient Forms
Operational
Patient Bridge
Operational
Hosted Practice Management and Imaging
Operational
WinOMS Hosted
Operational
OrthoTrac Hosted
Operational
SoftDent Hosted
Operational
PracticeWorks Hosted
Operational
R4+ Hosted
Operational
OMS Imaging Hosted
Operational
Dental Imaging Hosted
Operational
Orthodontic Imaging Hosted
Operational
Imaging Applications
Operational
Imaging and Case Collaboration (ICC)
Operational
CS Connect and Quick Connect
Operational
CS Upstream
Operational
AI Insights
Operational
Swissmeda Cloud Imaging
Operational
Click & Share
Operational
Licensing and General Services
Operational
CS Activation
Operational
PWSVR Licensing
Operational
Dealer Page
Operational
Software Update Management System - SUMS
Operational
Support Call Platform
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.