Get webhook notifications whenever Carestream Dental Status Page creates an incident, updates an incident, resolves an incident or changes a component status.
Investigating - Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconciliation issues, we've temporarily removed the payment link from electronic statements. Patients can still view their statements online but will need to contact the practice directly to make a payment. We're working with our partner to restore full functionality as quickly as possible and will post updates here as we have them. Thank you for your patience.
May 20, 2026 - 11:43 EDT
eServices
Degraded Performance
90 days ago
99.17
% uptime
Today
Insurance Claims
Operational
90 days ago
100.0
% uptime
Today
Insurance Verifications
Operational
90 days ago
100.0
% uptime
Today
Electronic Remittance Advice
Operational
90 days ago
100.0
% uptime
Today
Automated Statements
Degraded Performance
90 days ago
100.0
% uptime
Today
Electronic Prescriptions
Operational
90 days ago
91.76
% uptime
Today
Payments Processing
Operational
90 days ago
100.0
% uptime
Today
eForms
Operational
90 days ago
100.0
% uptime
Today
eReminders
Operational
90 days ago
100.0
% uptime
Today
eConnections
Operational
90 days ago
100.0
% uptime
Today
Rx Manager
Operational
90 days ago
100.0
% uptime
Today
Sensei Platform
Operational
90 days ago
99.97
% uptime
Today
Sensei Cloud - US
Operational
90 days ago
99.98
% uptime
Today
Sensei Cloud - UK
Operational
90 days ago
99.94
% uptime
Today
Sensei Gateway API
Operational
90 days ago
100.0
% uptime
Today
Patient Manager
Operational
90 days ago
100.0
% uptime
Today
Patient Forms
Operational
90 days ago
100.0
% uptime
Today
Patient Bridge
Operational
90 days ago
99.89
% uptime
Today
Hosted Practice Management and Imaging
Operational
90 days ago
99.99
% uptime
Today
WinOMS Hosted
Operational
90 days ago
100.0
% uptime
Today
OrthoTrac Hosted
Operational
90 days ago
100.0
% uptime
Today
SoftDent Hosted
Operational
90 days ago
100.0
% uptime
Today
PracticeWorks Hosted
Operational
90 days ago
99.97
% uptime
Today
R4+ Hosted
Operational
90 days ago
100.0
% uptime
Today
OMS Imaging Hosted
Operational
90 days ago
100.0
% uptime
Today
Dental Imaging Hosted
Operational
90 days ago
100.0
% uptime
Today
Orthodontic Imaging Hosted
Operational
90 days ago
100.0
% uptime
Today
Imaging Applications
Operational
90 days ago
100.0
% uptime
Today
Imaging and Case Collaboration (ICC)
Operational
90 days ago
100.0
% uptime
Today
CS Connect and Quick Connect
Operational
90 days ago
100.0
% uptime
Today
CS Upstream
Operational
90 days ago
100.0
% uptime
Today
AI Insights
Operational
90 days ago
100.0
% uptime
Today
Swissmeda Cloud Imaging
Operational
90 days ago
100.0
% uptime
Today
Click & Share
Operational
90 days ago
100.0
% uptime
Today
Licensing and General Services
Operational
90 days ago
100.0
% uptime
Today
CS Activation
Operational
90 days ago
100.0
% uptime
Today
PWSVR Licensing
Operational
90 days ago
100.0
% uptime
Today
Dealer Page
Operational
90 days ago
100.0
% uptime
Today
Software Update Management System - SUMS
Operational
90 days ago
100.0
% uptime
Today
Support Call Platform
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Jun 18, 01:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 00:30 EDT
Scheduled -
We are performing maintenance to resolve an issue preventing some customers from closing their Daysheet. You can still retrieve the information you need at this time: go to Report Generator > Daily Activities and filter by deposited payment types to get figures for deposit reconciliation. We apologize for the inconvenience.
Jun 17, 09:46 EDT
Resolved -
This incident has been resolved.
Jun 16, 12:01 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 16, 11:20 EDT
Identified -
Carestream Dental is investigating reports of an issue with our PracticeWorks Hosted service. Users of this service may be experiencing an outage or degraded performance.
Jun 16, 09:24 EDT
Completed -
The scheduled maintenance has been completed.
Jun 16, 10:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 08:00 EDT
Scheduled -
We will be performing Software updates for AI Insights, Dealer Page, Denture & CS 3D Imaging Premium on Tuesday, June 16, 2026, from 02:00 PM to 04:00 PM (Paris time). Services will be unavailable during this maintenance window.
Jun 15, 04:51 EDT