Issue with Patient Payment Link in Automated Statements
Investigating - Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconciliation issues, we've temporarily removed the payment link from electronic statements.
Patients can still view their statements online but will need to contact the practice directly to make a payment. We're working with our partner to restore full functionality as quickly as possible and will post updates here as we have them.
Thank you for your patience.
May 20, 2026 - 11:43 EDT
Uptime over the past 90 days. View historical uptime.
eServices Operational
Insurance Claims Operational
Insurance Verifications Operational
Electronic Remittance Advice Operational
Automated Statements Operational
Electronic Prescriptions Operational
Payment Manager - US Operational
Payment Manager - UK Operational
eForms Operational
eReminders Operational
eConnections Operational
Rx Manager Operational
Sensei Platform Operational
Sensei Cloud - US Operational
Sensei Cloud - UK Operational
Sensei Gateway Service Operational
Patient Manager Operational
Patient Forms Operational
Patient Bridge Operational
Hosted Practice Management and Imaging Operational
WinOMS Hosted Operational
OrthoTrac Hosted Operational
SoftDent Hosted Operational
PracticeWorks Hosted Operational
R4+ Hosted Operational
OMS Imaging Hosted Operational
Dental Imaging Hosted Operational
Orthodontic Imaging Hosted Operational
Imaging Applications Operational
Imaging and Case Collaboration (ICC) Operational
CS Connect and Quick Connect Operational
CS Upstream Operational
AI Insights Operational
Swissmeda Cloud Imaging Operational
Click & Share Operational
Licensing and General Services Operational
CS Activation Operational
PWSVR Licensing Operational
Dealer Page Operational
Software Update Management System - SUMS Operational
Support Call Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 3, 2026

Issue with OrthoTrac Hosted
Resolved - This incident has been resolved.
Nov 3, 12:26 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 3, 11:55 EST
Investigating - Carestream Dental is investigating reports of an issue with our OrthoTrac service. Users of this service may be experiencing an outage or degraded performance.
Nov 3, 11:18 EST
Planned Software Updates for CaseManagement, AI Insights, Dealer Page, Denture & CS 3D Imaging Premium.
Completed - The scheduled maintenance has been completed.
Nov 3, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 10:00 EST
Scheduled - We will be performing Software updates for CaseManagement, AI Insights, Dealer Page, Denture & CS 3D Imaging Premium on Tuesday, November 03, 2026, from 03:00 PM to 05:00 PM (Paris time). Services will be unavailable during this maintenance window.
Oct 30, 09:58 EDT

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

Issue with CS Connect
Resolved - This incident has been resolved.
Oct 28, 08:53 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 28, 04:05 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 28, 04:05 EDT
Update - We are continuing to investigate this issue.
Oct 27, 15:55 EDT
Investigating - Carestream Dental is investigating reports of an issue with our CS Connect service. Users of these services may be unable to transmit or receive new cases or be experiencing degraded performance post our system service update.
Oct 27, 15:54 EDT

Oct 27, 2026

Planned maintenance system security update for CS Upstream & CS Connect
Completed - The scheduled maintenance has been completed.
Oct 27, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 04:30 EDT
Scheduled - We will be performing system security update for CS Upstream & CS Connect and Quick Connect on Monday, October 27, 2026, from 09:30 AM to 10:00 AM (Paris time). Services will be unavailable during this maintenance window.
Oct 26, 08:46 EDT
Planned Software Updates for Dealer Page
Completed - The scheduled maintenance has been completed.
Oct 27, 03:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 03:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 23, 09:27 EDT
Scheduled - We will be performing Software updates for Dealer Page on Monday, October 27, 2026, from 09:00 AM to 09:30 AM (Paris time). Services will be unavailable during this maintenance window.
Oct 23, 09:18 EDT

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

NHS Compass Maintenance - Unable to submit NHS Claims
Resolved - NHS Update:

Yesterday we took the NHSBSA website and our services, including Compass and WebEDI, offline in response to a global technical issue. This was a precautionary measure to protect personal data and our systems. We apologise for any inconvenience this caused.

The following services are now available:
NHSBSA website
Compass
WebEDI

Thank you for your patience as we worked to get these services back online.
Oct 23, 03:20 EDT
Update - Update from NHS:

Some of our services are temporarily unavailable due to essential maintenance

We're sorry for the inconvenience this will cause. We're working at pace to make services available again soon. Please try again later if the service you need is unavailable.

For further information please visit: https://www.nhsbsa.nhs.uk/compass
Oct 22, 12:06 EDT
Update - Update from NHS

You may have seen national media coverage regarding a recently identified cybersecurity vulnerability affecting PHP-based systems. While a security fix is available, NHSBSA has taken the precautionary decision to temporarily withdraw a number of customer-facing services while remediation activity is completed.

Compass and WebEDI have been taken offline as a precaution to protect our systems and customers while the required security updates are implemented in relevant systems.

We are currently updating customer-facing websites and contact centre messaging to inform customers of the disruption and provide appropriate advice and support where possible. Technical teams are actively working to apply the fix, undertake the necessary assurance checks, and restore services as quickly and safely as possible. At this stage, we are unable to provide a confirmed restoration timeline, but we will share further updates as more information becomes available.
Oct 22, 09:17 EDT
Identified - Update from NHS

You may have seen national media coverage regarding a recently identified cybersecurity vulnerability affecting PHP-based systems. While a security fix is available, NHSBSA has taken the precautionary decision to temporarily withdraw a number of customer-facing services while remediation activity is completed.

Compass and WebEDI have been taken offline as a precaution to protect our systems and customers while the required security updates are implemented in relevant systems.

We are currently updating customer-facing websites and contact centre messaging to inform customers of the disruption and provide appropriate advice and support where possible. Technical teams are actively working to apply the fix, undertake the necessary assurance checks, and restore services as quickly and safely as possible. At this stage, we are unable to provide a confirmed restoration timeline, but we will share further updates as more information becomes available.
Oct 22, 06:48 EDT
Investigating - We are currently aware of an issue with the NHS Compass service. In the meantime, claims are unable to be sent. Please continue processing claims as normal and mark them as Ready to Send. Once the NHS Compass service has been restored, any outstanding claims can then be submitted.

Please monitor the NHS Compass status page for updates. Once the service has been restored and is showing as available, please retry sending any outstanding claims - https://www.nhsbsa.nhs.uk/compass

We apologise for any inconvenience caused and appreciate your patience while the issue is resolved.
Oct 22, 04:04 EDT

Oct 22, 2026

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

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