Get webhook notifications whenever Carestream Dental Status Page creates an incident, updates an incident, resolves an incident or changes a component status.
Investigating - Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconciliation issues, we've temporarily removed the payment link from electronic statements. Patients can still view their statements online but will need to contact the practice directly to make a payment. We're working with our partner to restore full functionality as quickly as possible and will post updates here as we have them. Thank you for your patience.
May 20, 2026 - 11:43 EDT
Investigating - Carestream Dental is investigating reports of an issue with our CS Connect and Quick Connect service. Users of these services may experience slowness when uploading scans at this time.
Aug 04, 2026 - 10:11 EDT
eServices
Operational
90 days ago
99.99
% uptime
Today
Insurance Claims
Operational
90 days ago
99.99
% uptime
Today
Insurance Verifications
Operational
90 days ago
100.0
% uptime
Today
Electronic Remittance Advice
Operational
90 days ago
100.0
% uptime
Today
Automated Statements
Operational
90 days ago
99.99
% uptime
Today
Electronic Prescriptions
Operational
90 days ago
99.98
% uptime
Today
Payments Processing
Operational
90 days ago
100.0
% uptime
Today
eForms
Operational
90 days ago
100.0
% uptime
Today
eReminders
Operational
90 days ago
100.0
% uptime
Today
eConnections
Operational
90 days ago
100.0
% uptime
Today
Rx Manager
Operational
90 days ago
100.0
% uptime
Today
Sensei Platform
Operational
90 days ago
99.99
% uptime
Today
Sensei Cloud - US
Operational
90 days ago
99.97
% uptime
Today
Sensei Cloud - UK
Operational
90 days ago
99.97
% uptime
Today
Sensei Gateway API
Operational
90 days ago
100.0
% uptime
Today
Patient Manager
Operational
90 days ago
100.0
% uptime
Today
Patient Forms
Operational
90 days ago
100.0
% uptime
Today
Patient Bridge
Operational
90 days ago
100.0
% uptime
Today
Hosted Practice Management and Imaging
Operational
90 days ago
99.99
% uptime
Today
WinOMS Hosted
Operational
90 days ago
100.0
% uptime
Today
OrthoTrac Hosted
Operational
90 days ago
100.0
% uptime
Today
SoftDent Hosted
Operational
90 days ago
100.0
% uptime
Today
PracticeWorks Hosted
Operational
90 days ago
99.97
% uptime
Today
R4+ Hosted
Operational
90 days ago
100.0
% uptime
Today
OMS Imaging Hosted
Operational
90 days ago
100.0
% uptime
Today
Dental Imaging Hosted
Operational
90 days ago
100.0
% uptime
Today
Orthodontic Imaging Hosted
Operational
90 days ago
100.0
% uptime
Today
Imaging Applications
Degraded Performance
90 days ago
99.99
% uptime
Today
Imaging and Case Collaboration (ICC)
Operational
90 days ago
100.0
% uptime
Today
CS Connect and Quick Connect
Degraded Performance
90 days ago
99.97
% uptime
Today
CS Upstream
Operational
90 days ago
100.0
% uptime
Today
AI Insights
Operational
90 days ago
100.0
% uptime
Today
Swissmeda Cloud Imaging
Operational
90 days ago
100.0
% uptime
Today
Click & Share
Operational
90 days ago
100.0
% uptime
Today
Licensing and General Services
Operational
90 days ago
100.0
% uptime
Today
CS Activation
Operational
90 days ago
100.0
% uptime
Today
PWSVR Licensing
Operational
90 days ago
100.0
% uptime
Today
Dealer Page
Operational
90 days ago
100.0
% uptime
Today
Software Update Management System - SUMS
Operational
90 days ago
100.0
% uptime
Today
Support Call Platform
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
We are pleased to confirm that Sensei UK is now fully operational following one hour of successful monitoring. We apologise for any disruption or inconvenience caused by this issue and thank you for your patience and understanding while we worked to resolve it.
Aug 21, 08:13 EDT
Identified -
We are continuing to investigate the issue affecting Sensei in the UK. Our engineering teams are actively working to restore full service. Users should now see improved availability, and the service should load successfully. We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your patience.
Aug 21, 07:02 EDT
Investigating -
We are currently investigating an issue affecting the Sensei service in the UK. Users may experience intermittent access issues or reduced functionality. Our technical teams are actively working to identify the root cause and restore normal service as quickly as possible. We apologise for any inconvenience caused and will provide further updates as more information becomes available.
Aug 21, 06:54 EDT
Resolved -
This incident has been resolved.
Aug 19, 12:59 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 18, 18:00 EDT
Investigating -
Carestream Dental is investigating reports of an issue with our WinOMS Hosted service. Users of this service may be experiencing degraded performance.
Aug 18, 12:24 EDT
Resolved -
This incident has been resolved.
Aug 17, 08:59 EDT
Investigating -
Carestream Dental is investigating an issue affecting Payments Processing for users with the Surcharging feature enabled. When Surcharging is enabled, applied surcharges may not be reflected automatically on patient ledgers.
Aug 13, 16:44 EDT