Get webhook notifications whenever Carestream Dental Status Page creates an incident, updates an incident, resolves an incident or changes a component status.
Update - We are continuing to investigate this issue.
May 20, 2025 - 13:23 EDT
Investigating - Carestream Dental is investigating reports of an issue with AI Insight service. Users of these services may be experiencing degraded performance.
May 20, 2025 - 04:27 EDT
Update - We are continuing to monitor for any further issues.
May 20, 2025 - 05:30 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 20, 2025 - 05:30 EDT
Investigating - Carestream Dental is investigating reports of an issue with our Swissmeda Cloud Imaging service. Users of these services may be unable to transmit or view images or be experiencing degraded performance.
May 20, 2025 - 04:24 EDT
eServices
Operational
90 days ago
99.99
% uptime
Today
Insurance Claims
Operational
90 days ago
100.0
% uptime
Today
Insurance Verifications
Operational
90 days ago
100.0
% uptime
Today
Electronic Remittance Advice
Operational
90 days ago
100.0
% uptime
Today
Automated Statements
Operational
90 days ago
100.0
% uptime
Today
Electronic Prescriptions
Operational
90 days ago
99.96
% uptime
Today
Payments Processing
Operational
90 days ago
100.0
% uptime
Today
eForms
Operational
90 days ago
100.0
% uptime
Today
eReminders
Operational
90 days ago
100.0
% uptime
Today
eConnections
Operational
90 days ago
100.0
% uptime
Today
Rx Manager
?
Operational
90 days ago
100.0
% uptime
Today
Sensei Platform
Operational
90 days ago
99.27
% uptime
Today
Sensei Cloud - US
Operational
90 days ago
99.99
% uptime
Today
Sensei Cloud - UK
Operational
90 days ago
100.0
% uptime
Today
Sensei Gateway API
Operational
90 days ago
100.0
% uptime
Today
Patient Manager
Operational
90 days ago
100.0
% uptime
Today
Patient Forms
Operational
90 days ago
96.37
% uptime
Today
Hosted Practice Management and Imaging
?
Operational
90 days ago
99.98
% uptime
Today
WinOMS Hosted
Operational
90 days ago
99.96
% uptime
Today
OrthoTrac Hosted
Operational
90 days ago
100.0
% uptime
Today
SoftDent Hosted
Operational
90 days ago
99.92
% uptime
Today
PracticeWorks Hosted
Operational
90 days ago
100.0
% uptime
Today
R4+ Hosted
Operational
90 days ago
100.0
% uptime
Today
OMS Imaging Hosted
Operational
90 days ago
100.0
% uptime
Today
Dental Imaging Hosted
Operational
90 days ago
100.0
% uptime
Today
Orthodontic Imaging Hosted
Operational
90 days ago
100.0
% uptime
Today
Imaging Applications
Degraded Performance
90 days ago
100.0
% uptime
Today
Imaging and Case Collaboration (ICC)
Operational
90 days ago
100.0
% uptime
Today
CS Connect and Quick Connect
?
Operational
90 days ago
100.0
% uptime
Today
CS Upstream
Operational
90 days ago
100.0
% uptime
Today
AI Insights
?
Degraded Performance
90 days ago
100.0
% uptime
Today
Swissmeda Cloud Imaging
?
Operational
90 days ago
100.0
% uptime
Today
Click & Share
?
Operational
90 days ago
100.0
% uptime
Today
Licensing and General Services
Operational
90 days ago
100.0
% uptime
Today
CS Activation
Operational
90 days ago
100.0
% uptime
Today
PWSVR Licensing
?
Operational
90 days ago
100.0
% uptime
Today
Dealer Page
?
Operational
90 days ago
100.0
% uptime
Today
Software Update Management System - SUMS
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
May 20, 2025
Unresolved incidents: Issue on Ai Insight, Issue With Swissmeda Cloud Imaging.
Resolved -
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
May 19, 08:25 EDT
Identified -
Carestream Dental has identified an issue with our Sensei Cloud - US service. At this time, users are unable to print or send a Bulk Statement Worklist.
May 19, 08:11 EDT
Completed -
The scheduled maintenance has been completed.
May 13, 08:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 07:30 EDT
Scheduled -
A scheduled software update will take place on Tuesday May 13 timing: 01:30 to 02:30 PM Paris time. During this time, SUMS service may be temporarily unavailable.
May 12, 08:37 EDT