Get webhook notifications whenever Carestream Dental Status Page creates an incident, updates an incident, resolves an incident or changes a component status.
Investigating - Carestream Dental is investigating an issue affecting Payments Processing for users with the Surcharging feature enabled. When Surcharging is enabled, applied surcharges may not be reflected automatically on patient ledgers.
Aug 13, 2026 - 16:44 EDT
Investigating - Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconciliation issues, we've temporarily removed the payment link from electronic statements. Patients can still view their statements online but will need to contact the practice directly to make a payment. We're working with our partner to restore full functionality as quickly as possible and will post updates here as we have them. Thank you for your patience.
May 20, 2026 - 11:43 EDT
Investigating - Carestream Dental is investigating reports of an issue with our CS Connect and Quick Connect service. Users of these services may experience slowness when uploading scans at this time.
Aug 04, 2026 - 10:11 EDT
eServices
Degraded Performance
90 days ago
99.98
% uptime
Today
Insurance Claims
Operational
90 days ago
99.99
% uptime
Today
Insurance Verifications
Operational
90 days ago
100.0
% uptime
Today
Electronic Remittance Advice
Operational
90 days ago
100.0
% uptime
Today
Automated Statements
Operational
90 days ago
99.99
% uptime
Today
Electronic Prescriptions
Operational
90 days ago
99.85
% uptime
Today
Payments Processing
Degraded Performance
90 days ago
100.0
% uptime
Today
eForms
Operational
90 days ago
100.0
% uptime
Today
eReminders
Operational
90 days ago
100.0
% uptime
Today
eConnections
Operational
90 days ago
100.0
% uptime
Today
Rx Manager
Operational
90 days ago
100.0
% uptime
Today
Sensei Platform
Operational
90 days ago
99.98
% uptime
Today
Sensei Cloud - US
Operational
90 days ago
99.95
% uptime
Today
Sensei Cloud - UK
Operational
90 days ago
99.97
% uptime
Today
Sensei Gateway API
Operational
90 days ago
100.0
% uptime
Today
Patient Manager
Operational
90 days ago
100.0
% uptime
Today
Patient Forms
Operational
90 days ago
100.0
% uptime
Today
Patient Bridge
Operational
90 days ago
100.0
% uptime
Today
Hosted Practice Management and Imaging
Operational
90 days ago
99.99
% uptime
Today
WinOMS Hosted
Operational
90 days ago
100.0
% uptime
Today
OrthoTrac Hosted
Operational
90 days ago
100.0
% uptime
Today
SoftDent Hosted
Operational
90 days ago
100.0
% uptime
Today
PracticeWorks Hosted
Operational
90 days ago
99.97
% uptime
Today
R4+ Hosted
Operational
90 days ago
100.0
% uptime
Today
OMS Imaging Hosted
Operational
90 days ago
100.0
% uptime
Today
Dental Imaging Hosted
Operational
90 days ago
100.0
% uptime
Today
Orthodontic Imaging Hosted
Operational
90 days ago
100.0
% uptime
Today
Imaging Applications
Degraded Performance
90 days ago
99.99
% uptime
Today
Imaging and Case Collaboration (ICC)
Operational
90 days ago
100.0
% uptime
Today
CS Connect and Quick Connect
Degraded Performance
90 days ago
99.97
% uptime
Today
CS Upstream
Operational
90 days ago
100.0
% uptime
Today
AI Insights
Operational
90 days ago
100.0
% uptime
Today
Swissmeda Cloud Imaging
Operational
90 days ago
100.0
% uptime
Today
Click & Share
Operational
90 days ago
100.0
% uptime
Today
Licensing and General Services
Operational
90 days ago
100.0
% uptime
Today
CS Activation
Operational
90 days ago
100.0
% uptime
Today
PWSVR Licensing
Operational
90 days ago
100.0
% uptime
Today
Dealer Page
Operational
90 days ago
100.0
% uptime
Today
Software Update Management System - SUMS
Operational
90 days ago
100.0
% uptime
Today
Support Call Platform
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Any claims or statements that did not transmit successfully have now been resubmitted by our engineering team and will appear on your next transmission report.
Aug 13, 13:28 EDT
Monitoring -
Carestream Dental has identified and resolved the root cause of the outage, and services are now operating normally.
Affected customers may need to reconfigure their eServices account credentials in WinOMS by navigating to Tables > eServices > Configure eClaims.
We are also reviewing claims and statements submitted between August 10 and August 12, as some may not have transmitted correctly. No action is needed on these at this time. We will follow up with next steps in a later update.
Aug 12, 14:53 EDT
Investigating -
Carestream Dental is investigating reports of an issue affecting electronic Insurance Claims and Automated Statements service only for Hosted WinOMS version 10 users. Users of this service may be unable to transmit new claims or see a delay in processing.
Aug 12, 14:25 EDT
Aug 12, 2026
Unresolved incident: Issue with Patient Payment Link in Automated Statements.
Resolved -
This incident has been resolved.
Aug 10, 12:15 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 10, 08:42 EDT
Identified -
The issue has been identified and a fix is being implemented.
Aug 7, 09:37 EDT
Investigating -
Carestream Dental is investigating reports of an issue with ePrescriptions errors for some users of our WinOMS Hosted service. Users of this service may be experiencing errors and degraded performance using ePrescriptions with WinOMS.
Aug 5, 11:04 EDT
Completed -
The scheduled maintenance has been completed.
Aug 9, 19:15 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 09:00 EDT
Scheduled -
Software updates are scheduled for WinOMS Cloud users on Sunday August 9th starting at 10:00 AM Eastern and are estimated to take up to 6 hours. WinOMS will have limited availability during this maintenance window.
Aug 6, 09:20 EDT
Completed -
The scheduled maintenance has been completed.
Aug 9, 16:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 13:00 EDT
Scheduled -
We will be undergoing some Maintenance during this time. You will still be able to use Sensei cloud, but may notice a small slowness in performance during this time
Aug 7, 09:42 EDT
Resolved -
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Aug 4, 11:02 EDT
Investigating -
We are investigating reports that some users are having trouble logging in. This appears to be caused by an internet service problem outside our software, which may affect some users depending on their location or internet provider. Our systems are operational. If you are affected, the issue is likely to clear on its own as the external problem is resolved. We will continue to monitor.
Aug 4, 10:33 EDT