Issue with OrthoTrac Hosted

Incident Report for Carestream Dental Status Page

Resolved

This incident has been resolved.

Posted Mar 06, 2024 - 19:03 EST

Identified

Our dedicated engineering team has pinpointed the problem and is collaborating closely with Microsoft resolve the issue.

Posted Mar 06, 2024 - 15:06 EST

Update

We are continuing to investigate this issue.

Posted Mar 06, 2024 - 12:09 EST

Update

We are continuing to investigate this issue.

Posted Mar 06, 2024 - 09:10 EST

Update

We are still investigating the partial outage with our Hosted Orthotrac service. Upon further monitoring, we are not seeing any issue with our WinOMS service and that service is fully operational.

Posted Mar 06, 2024 - 07:54 EST

Investigating

Carestream Dental is investigating reports of an issue with our Hosted OrthoTrac and Hosted WinOMS services. Users of this service may be experiencing an outage or degraded performance.

Posted Mar 05, 2024 - 14:37 EST

This incident affected: Hosted Practice Management and Imaging (OrthoTrac Hosted).