Carestream Dental Status Page
All Systems Operational
Uptime over the past 90 days. View historical uptime.
eServices Operational
90 days ago
94.34 % uptime
Today
Insurance Claims Operational
90 days ago
100.0 % uptime
Today
Insurance Verifications Operational
90 days ago
71.47 % uptime
Today
Electronic Remittance Advice Operational
90 days ago
94.82 % uptime
Today
Automated Statements Operational
90 days ago
86.85 % uptime
Today
Electronic Prescriptions Operational
90 days ago
90.3 % uptime
Today
Payments Processing Operational
90 days ago
100.0 % uptime
Today
eForms Operational
90 days ago
100.0 % uptime
Today
eReminders Operational
90 days ago
100.0 % uptime
Today
eConnections Operational
90 days ago
100.0 % uptime
Today
Rx Manager ? Operational
90 days ago
100.0 % uptime
Today
Sensei Platform Operational
90 days ago
99.96 % uptime
Today
Sensei Cloud - US Operational
90 days ago
99.91 % uptime
Today
Sensei Cloud - UK Operational
90 days ago
100.0 % uptime
Today
Sensei Gateway API Operational
90 days ago
100.0 % uptime
Today
Patient Manager Operational
90 days ago
100.0 % uptime
Today
Patient Forms Operational
90 days ago
99.89 % uptime
Today
Hosted Practice Management and Imaging ? Operational
90 days ago
99.76 % uptime
Today
WinOMS Hosted Operational
90 days ago
99.91 % uptime
Today
OrthoTrac Hosted Operational
90 days ago
99.92 % uptime
Today
SoftDent Hosted Operational
90 days ago
99.46 % uptime
Today
PracticeWorks Hosted Operational
90 days ago
99.83 % uptime
Today
R4+ Hosted Operational
90 days ago
100.0 % uptime
Today
OMS Imaging Hosted Operational
90 days ago
99.67 % uptime
Today
Dental Imaging Hosted Operational
90 days ago
99.66 % uptime
Today
Orthodontic Imaging Hosted Operational
90 days ago
99.67 % uptime
Today
Imaging Applications Operational
90 days ago
99.98 % uptime
Today
Imaging and Case Collaboration (ICC) Operational
90 days ago
100.0 % uptime
Today
CS Connect and Quick Connect ? Operational
90 days ago
99.91 % uptime
Today
CS Upstream Operational
90 days ago
100.0 % uptime
Today
AI Insights ? Operational
90 days ago
100.0 % uptime
Today
Swissmeda Cloud Imaging ? Operational
90 days ago
100.0 % uptime
Today
Licensing and General Services Operational
90 days ago
100.0 % uptime
Today
CS Activation Operational
90 days ago
100.0 % uptime
Today
PWSVR Licensing ? Operational
90 days ago
100.0 % uptime
Today
Dealer Page ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
Swissmeda Cloud Imaging
Completed - The scheduled maintenance has been completed.
Jul 25, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 10:00 EDT
Scheduled - We will be undergoing scheduled maintenance and services will be temporary unavailable during this time.
Jul 24, 11:38 EDT
Jul 24, 2024
Issue with CS Connect and Quick Connect
Resolved - This incident has been resolved.
Jul 24, 10:21 EDT
Update - We are continuing to investigate this issue.
Jul 24, 10:21 EDT
Investigating - Carestream Dental is investigating reports of an issue with our CS Connect and Quick Connect service. Users of these services may be unable to transmit or receive new cases or be experiencing degraded performance.
Jul 24, 08:24 EDT
Jul 23, 2024
Issue with Insurance Verifications
Resolved - After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Jul 23, 14:06 EDT
Update - Medical Insurance Verifications are currently out of scope and we are closing this incident at this time while our team provision a new service.
Jul 23, 14:05 EDT
Update - Dental Insurance Verifications are currently being processed for payers that support eligibility transactions. Medical Insurance Verifications are still offline.
Apr 19, 13:07 EDT
Update - Carestream Dental is now using additional trading partners whenever possible to allow the electronic submission of most eligibility requests. Click Learn More for additional information.
Feb 28, 16:16 EST
Identified - Carestream Dental is now using additional trading partners whenever possible to allow the electronic submission of most eligibility requests.
Feb 26, 14:04 EST
Investigating - Due to our use of our Transaction Management System, we expect to see increased capability to restore insurance verifications (eligibility) over the next 8-12 hours.
Feb 23, 17:40 EST
Jul 22, 2024
Issue with Dental Imaging Hosted
Resolved - After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Jul 22, 11:27 EDT
Investigating - Carestream Dental is investigating reports of an issue with our Dental Imaging Hosted service. Images taken may not be uploading or users may be experiencing degraded performance.
Jul 22, 10:57 EDT
Jul 21, 2024

No incidents reported.

Jul 20, 2024
Practice Management Outage
Resolved - This incident has been resolved.
Jul 20, 09:11 EDT
Update - Upgrading SoftDent Hosted
Jul 19, 19:03 EDT
Identified - The services are resolved, PracticeWorks Hosted, OMS Imaging Hosted, Dental Imaging Hosted and Orthodontic Imaging Hosted.
Jul 19, 19:00 EDT
Update - We are continuing to investigate this issue.
Jul 19, 12:10 EDT
Update - We are continuing to investigate this issue.
Jul 19, 11:56 EDT
Update - We are continuing to investigate this issue.
Jul 19, 11:48 EDT
Update - We are continuing to investigate this issue.
Jul 19, 11:41 EDT
Update - We are continuing to investigate this issue.
Jul 19, 08:18 EDT
Update - Sensei DPMS systems are fully operational
Jul 19, 06:46 EDT
Investigating - We are currently investigating the impact of the global Crowdstrike outages on the DPMS hosted and Sensei environments.
Jul 19, 06:33 EDT
Jul 19, 2024
Issue with Patient Forms
Resolved - This incident has been resolved.
Jul 19, 11:02 EDT
Investigating - Carestream Dental is investigating reports of an issue with our Patient Forms service. Users of this service may be unable to process forms or be experiencing degraded performance.
Jul 19, 08:51 EDT
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage