Get webhook notifications whenever Carestream Dental Status Page creates an incident, updates an incident, resolves an incident or changes a component status.
Update - An alternate solution, called Rx Manager is now available. If you would like to evaluate this alternative solution, Click Here. We are still working with our vendor of the original ePrescriptions based service to address the active incident if you are choosing to wait for that service to be restored.
Apr 25, 2024 - 11:30 EDT
Update - Alternate solutions will be available soon through CSD. Check back for updates. Click Learn More for additional information.
Mar 05, 2024 - 11:50 EST
Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Monday (3/04/24). Though requirements regarding written prescriptions vary by state, printing capabilities have been enabled in all systems, including Sensei Cloud. Therefore, software users can temporarily bypass submitting prescriptions electronically and instead print paper prescriptions. Click Learn More for additional information.
Mar 04, 2024 - 10:21 EST
Update - Despite a recent update from our vendor, we have verified that our Electronic Prescriptions service is still offline. We will provide additional updates as information becomes available. Though requirements regarding written prescriptions vary by state, printing capabilities have been enabled in all systems, including Sensei Cloud. Click Learn More for additional information.
Mar 01, 2024 - 16:34 EST
Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Friday (3/01/24). Though requirements regarding written prescriptions vary by state, printing capabilities have been enabled in all systems, including Sensei Cloud. Therefore, software users can temporarily bypass submitting prescriptions electronically and instead print paper prescriptions. Click Learn More for additional information.
Mar 01, 2024 - 09:31 EST
Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Thursday (2/29/24). Though requirements regarding written prescriptions vary by state, printing capabilities have been enabled in all systems, including Sensei Cloud. Therefore, software users can temporarily bypass submitting prescriptions electronically and instead print paper prescriptions. Click Learn More for additional information.
Feb 29, 2024 - 11:49 EST
Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Wednesday (2/28/24). Though requirements regarding written prescriptions vary by state, printing capabilities have been enabled in all systems, including Sensei Cloud. Therefore, software users can temporarily bypass submitting prescriptions electronically and instead print paper prescriptions. Click Learn More for additional information.
Feb 28, 2024 - 16:07 EST
Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Tuesday (2/27/24). Though requirements regarding written prescriptions vary by state, printing capabilities have been enabled in all systems, including Sensei Cloud. Therefore, software users can temporarily bypass submitting prescriptions electronically and instead print paper prescriptions.
Feb 27, 2024 - 09:34 EST
Identified - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Monday (2/26/24)
Feb 26, 2024 - 08:18 EST
Investigating - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Friday (2/23/24)
Feb 23, 2024 - 17:37 EST
Update - Electronic Remittance Advice is available for dental payers through our alternate trading partner. You will need to enroll here. Please contact us if you are unable to successfully enroll.
Apr 19, 2024 - 13:12 EDT
Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Monday (3/04/24). Click Learn More for additional information.
Mar 04, 2024 - 10:43 EST
Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Friday (3/01/24). Click Learn More for additional information.
Mar 01, 2024 - 09:30 EST
Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Thursday (2/29/24). Click Learn More for additional information.
Feb 29, 2024 - 11:49 EST
Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Wednesday (2/28/24). Click Learn More for additional information.
Feb 28, 2024 - 16:15 EST
Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Tuesday (2/27/24)
Feb 27, 2024 - 09:34 EST
Identified - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Monday (2/26/24)
Feb 26, 2024 - 08:18 EST
Investigating - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Friday (2/23/24)
Feb 23, 2024 - 17:38 EST
Update - Automated Statements are being processed through our Transaction Management System for clients using PracticeWorks, SoftDent, OrthoTrac and Sensei Cloud. We are finalizing a solution for WinOMS customers and will release those statements once completed. Please check back here for updates or click Learn More for additional information.
Apr 19, 2024 - 13:16 EDT
Update - We currently have your automated statements queuing in our clearinghouse so there is no need to resubmit. We have engaged our back-up vendor and are finalizing technical security, and set-up provisions and then we will get these statements released. Please check back here for updates or click Learn More for additional information.
Feb 29, 2024 - 10:11 EST
Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Wednesday (2/28/24). Click Learn More for additional information.
Feb 28, 2024 - 16:15 EST
Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Tuesday (2/27/24)
Feb 27, 2024 - 09:35 EST
Identified - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Monday (2/26/24)
Feb 26, 2024 - 08:17 EST
Investigating - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Friday (2/23/24)
Feb 23, 2024 - 17:38 EST
Update - Dental Insurance Verifications are currently being processed for payers that support eligibility transactions. Medical Insurance Verifications are still offline.
Apr 19, 2024 - 13:07 EDT
Update - Carestream Dental is now using additional trading partners whenever possible to allow the electronic submission of most eligibility requests. Click Learn More for additional information.
Feb 28, 2024 - 16:16 EST
Identified - Carestream Dental is now using additional trading partners whenever possible to allow the electronic submission of most eligibility requests.
Feb 26, 2024 - 14:04 EST
Investigating - Due to our use of our Transaction Management System, we expect to see increased capability to restore insurance verifications (eligibility) over the next 8-12 hours.
Feb 23, 2024 - 17:40 EST
eServices
Major Outage
90 days ago
72.18
% uptime
Today
Insurance Claims
Operational
90 days ago
79.78
% uptime
Today
Insurance Verifications
Partial Outage
90 days ago
76.88
% uptime
Today
Electronic Remittance Advice
Partial Outage
90 days ago
33.5
% uptime
Today
Automated Statements
Partial Outage
90 days ago
33.49
% uptime
Today
Electronic Prescriptions
Major Outage
90 days ago
26.68
% uptime
Today
Payments Processing
Operational
90 days ago
97.04
% uptime
Today
eForms
Operational
90 days ago
100.0
% uptime
Today
eReminders
Operational
90 days ago
100.0
% uptime
Today
eConnections
Operational
90 days ago
100.0
% uptime
Today
Rx Manager
?
Operational
90 days ago
100.0
% uptime
Today
Sensei Platform
Operational
90 days ago
100.0
% uptime
Today
Sensei Cloud - US
Operational
90 days ago
100.0
% uptime
Today
Sensei Cloud - UK
Operational
90 days ago
100.0
% uptime
Today
Sensei Gateway API
Operational
90 days ago
100.0
% uptime
Today
Patient Manager
Operational
90 days ago
100.0
% uptime
Today
Patient Forms
Operational
90 days ago
100.0
% uptime
Today
Hosted Practice Management and Imaging
?
Operational
90 days ago
99.05
% uptime
Today
WinOMS Hosted
Operational
90 days ago
99.69
% uptime
Today
OrthoTrac Hosted
Operational
90 days ago
98.89
% uptime
Today
SoftDent Hosted
Operational
90 days ago
99.99
% uptime
Today
PracticeWorks Hosted
Operational
90 days ago
93.88
% uptime
Today
R4+ Hosted
Operational
90 days ago
100.0
% uptime
Today
OMS Imaging Hosted
Operational
90 days ago
100.0
% uptime
Today
Dental Imaging Hosted
Operational
90 days ago
100.0
% uptime
Today
Orthodontic Imaging Hosted
Operational
90 days ago
100.0
% uptime
Today
Imaging Applications
Operational
90 days ago
100.0
% uptime
Today
Imaging and Case Collaboration (ICC)
Operational
90 days ago
100.0
% uptime
Today
CS Connect and Quick Connect
?
Operational
90 days ago
100.0
% uptime
Today
CS Upstream
Operational
90 days ago
100.0
% uptime
Today
AI Insights
?
Operational
90 days ago
100.0
% uptime
Today
Swissmeda Cloud Imaging
?
Operational
90 days ago
100.0
% uptime
Today
Licensing and General Services
Operational
90 days ago
100.0
% uptime
Today
CS Activation
Operational
90 days ago
100.0
% uptime
Today
PWSVR Licensing
?
Operational
90 days ago
100.0
% uptime
Today
Dealer Page
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Apr 24, 11:24 EDT
Update -
Carestream Dental is still investigating issues with our Payments Processing service affecting some of our WinOMS and SoftDent customers using older Payment Processing services. Users of this service may be unable to process new payments. Users of our Payment Manager service are unaffected.
Apr 19, 14:11 EDT
Investigating -
Carestream Dental is investigating reports of an issue with our Payments Processing service affecting some of our WinOMS and SoftDent customers using older Payment Processing services. Users of this service may be unable to process new payments or be experiencing degraded performance. Users of our latest Payment Manager are unaffected.
Apr 15, 14:19 EDT
Resolved -
Dental claims are being processed through our CSD Transaction Management System. 85% of medical claims are now being processed through our Transaction Management System. This service is now considered fully operational. For dental claim processing, some customers may require enrollment with our trading partner. Please contact us if you continue to experience any issues.
Apr 19, 13:02 EDT
Update -
97% of all dental claims are now being processed through our CSD Transaction Management System. We expect to have a solution for electronic submission of medical claims soon. Click Learn More for additional information.
Mar 5, 11:43 EST
Update -
Carestream Dental is now using additional trading partners whenever possible to allow the electronic submission of most dental claims. Click Learn More for additional information.
Feb 28, 16:17 EST
Identified -
Carestream Dental is now using additional trading partners whenever possible to allow the electronic submission of most dental claims.
Feb 25, 08:48 EST
Investigating -
We have an alternative method to allow many claims to route through other clearinghouses. While this will not work for all payers, we expect that most dental claims should be starting to move through the system for processing over the next 8-12 hours. If you have submitted claims already, there is no need to resubmit.
Feb 23, 17:39 EST
Resolved -
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Apr 17, 10:33 EDT
Investigating -
Carestream Dental is investigating reports of an issue with our PracticeWorks Hosted service. Users of this service may be experiencing an outage or degraded performance.
Apr 17, 10:00 EDT
Resolved -
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Apr 17, 08:34 EDT
Investigating -
Carestream Dental is investigating reports of an issue with our PracticeWorks Hosted service. Users of this service may be experiencing an outage or degraded performance.
Apr 17, 08:24 EDT
Resolved -
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Apr 15, 13:01 EDT
Investigating -
Carestream Dental is investigating reports of an issue with our PracticeWorks Hosted service. Users of this service may be experiencing an outage or degraded performance.
Apr 15, 10:22 EDT