Issue with OrthoTrac Hosted

Incident Report for Carestream Dental Status Page

Resolved

After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.

Posted Feb 13, 2024 - 07:34 EST

Update

While we have identified the fix and are actively working to implement it, we expect that a partial outage may persist for some customers through the end of business today.

Posted Feb 12, 2024 - 15:33 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 12, 2024 - 14:32 EST

Investigating

Carestream Dental is investigating reports of an issue with our OrthoTrac service. Users of this service may be experiencing an outage or degraded performance.

Posted Feb 12, 2024 - 10:28 EST

This incident affected: Hosted Practice Management and Imaging (OrthoTrac Hosted).