Yesterday we took the NHSBSA website and our services, including Compass and WebEDI, offline in response to a global technical issue. This was a precautionary measure to protect personal data and our systems. We apologise for any inconvenience this caused.
The following services are now available: NHSBSA website Compass WebEDI
Thank you for your patience as we worked to get these services back online.
Posted Oct 23, 2026 - 03:20 EDT
Update
Update from NHS:
Some of our services are temporarily unavailable due to essential maintenance
We're sorry for the inconvenience this will cause. We're working at pace to make services available again soon. Please try again later if the service you need is unavailable.
You may have seen national media coverage regarding a recently identified cybersecurity vulnerability affecting PHP-based systems. While a security fix is available, NHSBSA has taken the precautionary decision to temporarily withdraw a number of customer-facing services while remediation activity is completed.
Compass and WebEDI have been taken offline as a precaution to protect our systems and customers while the required security updates are implemented in relevant systems.
We are currently updating customer-facing websites and contact centre messaging to inform customers of the disruption and provide appropriate advice and support where possible. Technical teams are actively working to apply the fix, undertake the necessary assurance checks, and restore services as quickly and safely as possible. At this stage, we are unable to provide a confirmed restoration timeline, but we will share further updates as more information becomes available.
Posted Oct 22, 2026 - 09:17 EDT
Identified
Update from NHS
You may have seen national media coverage regarding a recently identified cybersecurity vulnerability affecting PHP-based systems. While a security fix is available, NHSBSA has taken the precautionary decision to temporarily withdraw a number of customer-facing services while remediation activity is completed.
Compass and WebEDI have been taken offline as a precaution to protect our systems and customers while the required security updates are implemented in relevant systems.
We are currently updating customer-facing websites and contact centre messaging to inform customers of the disruption and provide appropriate advice and support where possible. Technical teams are actively working to apply the fix, undertake the necessary assurance checks, and restore services as quickly and safely as possible. At this stage, we are unable to provide a confirmed restoration timeline, but we will share further updates as more information becomes available.
Posted Oct 22, 2026 - 06:48 EDT
Investigating
We are currently aware of an issue with the NHS Compass service. In the meantime, claims are unable to be sent. Please continue processing claims as normal and mark them as Ready to Send. Once the NHS Compass service has been restored, any outstanding claims can then be submitted.
Please monitor the NHS Compass status page for updates. Once the service has been restored and is showing as available, please retry sending any outstanding claims - https://www.nhsbsa.nhs.uk/compass
We apologise for any inconvenience caused and appreciate your patience while the issue is resolved.